Level 3 Information, Advice & Guidance

These qualifications are suitable for those working directly with clients in organisations providing advice and guidance services.


The course consists of:

  • Four mandatory units
  • Three optional units to the value of 9 credits

Mandatory Units

  • Establish communication with clients for advice and guidance
  • Support clients to make use of the advice and guidance service
  • Review own contribution to the service
  • Understand the importance of legislation and procedures

Examples of Optional Units

  • Develop interactions with advice and guidance clients
  • Liaise with other services
  • Enable advice and guidance clients to access referral opportunities

Methods of Recording Study

Your qualification will be completed via e-portfolio with interactive learning.

Entry Requirements

Those seeking to undertake this qualification must be able to demonstrate ability equivalent to or exceeding level 2 in English, Mathematics and ICT.


The qualification requires the development of underpinning knowledge (theory) and observation in the workplace to demonstrate competence. You will complete the mandatory units (12 credits) and a selection of optional units to achieve the minimum 21 credit requirements.

Guided Learning Hours

132-144 hours. Examples of this are on-the-job work experience, 1-2-1 learning and group teaching


6- 12 months dependent upon your role.

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