Level 4 Diploma Information, Advice & Guidance (IAG)

These qualifications are suitable for experienced practitioners working directly with clients in organisations providing advice and guidance services.  You would need to demonstrate managing and actively monitoring a caseload of service users and how you operate within networks.


The course consists of:

  • Five mandatory units
  • Optional units to the value of 20 credits (usually 6 or 7 units)

Mandatory Units

  • Understand the importance of legislation and procedures AG30
  • Develop interactions with advice and guidance clients AG3
  • Manage personal case load AG14
  • Evaluate and develop own contribution to the service AG16
  • Operate within networks AG18

Examples of Optional Units

  • Assist advice and guidance clients to decide on a course of action AG5
  • Provide support for other practitioners AG17
  • Facilitate learning in groups AG27
  • Liase with other services AG12

Methods of Recording Study

Your qualification will be completed via e-portfolio with interactive learning.

Entry Requirements

Those seeking to undertake this qualification must be able to demonstrate ability equivalent to or exceeding level 2 in English, Mathematics and ICT.


The qualification requires the development of underpinning knowledge (theory) and observation in the workplace to demonstrate competence. You will complete the mandatory units (17 credits) and a selection of optional units to achieve the minimum 37 credit requirements.

Guided Learning Hours

213-269 hours. Examples of this are on-the-job work experience, 1-2-1 learning and group teaching


8-12 months dependent upon experience and job role.

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